Develop and Maintain
- Work as a team or individually to increase your knowledge, skills, and value to the company.
Adopt an Orientation
- When taking on a task focus on end results. Hunt for important tasks that need to be done.
- Tackle important tasks first.
Expect Top Performance
- Involve your team in setting standards that are achievable, but also require them to use their knowledge and skills.
- Earn the right to hold others high standards by meeting them yourself.
Commit to Quality and Continuous Improvements
- Adopt a 10% rule goal to improve everything.
- Focus on people as well as processes.
- Recognize and reward for improvement.
Be Customer Driven
- Deliver what customers want, not what you think they want.
- Build business partnerships with customers by under-promising, over-delivering, and following up to insure they are satisfied.
- Ask for input on how to better serve your customers.
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